Return & Refund Policy:

On the rare occasion if your product is damaged, defective, incorrect or incomplete at the time of delivery, the first thing you should do is notify oztobdbazaar support through [email protected] or contact us through our website.  

Return request must be raised within 24 hours from the point of receiving the item and then we will guide on next steps. If we ask you to return, then send it back to our collection point within the next 24 hours from the point of informing. The customer would need to cover the costs associated with the return of the item back to our collection point.

Post Investigation:

If the item is found damaged/faulty/not working/wrong model/wrong size or color purchased, then we will either replace the item or will provide a full refund depending on your preference.

On the other hand, if the item is not found faulty, then we will communicate with you. Then deliver the item as per its primary delivery method and the cost associated with the delivery will have to be covered by the customer.

Change of mind does not qualify for a refund.

Issuance of Refunds

• The processing time of your refund depends on the type of refund and the payment method you used.
• The refund period/process starts when oztobdbazaar has processed your refund according to your refund type.
• Refunds will be processed to the payment type you used within 5-10 working days

Cancellation Policy

After the payment for an order has been made it cannot be canceled.

Items Warranty:

For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under brand warranty. For more information on warranty claims: